Commonly Asked Questions – How Ellie Can Help
Last Updated: [03/02/2025]
Ellie is here to provide guidance on EHCPs, SEND law, appeals, and everyday challenges related to raising a child with special educational needs. Below are some common questions that parents ask—or questions you might not have thought to ask yet!
1. Can I give you some background on my issue, and can you write a letter to my child’s school or local authority?
Yes! You can share details about your situation, and Ellie can help draft a professionally worded letter to your child’s school, local authority, or another relevant organization. Whether it’s an EHCP request, appeal, or complaint, Ellie can provide structured, effective responses.
2. Can I copy and paste an email I received, and can you read it, offer advice, and draft a reply?
Absolutely! Just paste the email text into the chat, and Ellie can:
- Explain what the email means in simple terms.
- Identify key points that require action.
- Suggest a clear and professional response tailored to your needs.
3. Can I show you something by copying and pasting, and can you explain it in easy-to-understand terms?
Yes! Whether it’s a legal document, school decision, or government letter, Ellie can break it down into clear, everyday language, helping you understand exactly what it means and what you need to do next.
4. Can you offer me advice on financial support I can apply for from the government?
Yes! Ellie can provide information on financial aid, disability benefits, and government support programs, including:
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP)
- Carer’s Allowance
- Education-related financial help
Ellie can also guide you through the application process and help you understand eligibility requirements.
5. How do I apply for a Blue Badge for my child?
Ellie can walk you through the Blue Badge application process, including:
- Who qualifies for a Blue Badge.
- How to apply online through your local council.
- What documents you’ll need to submit.
- How to challenge a rejection if your application is denied.
6. Can you help me understand an EHCP and what should be included?
Yes! If you’re unsure whether your child’s EHCP (Education, Health, and Care Plan) is complete, accurate, or strong enough, Ellie can:
- Explain what should be in each section.
- Highlight missing or vague areas.
- Suggest ways to improve your EHCP.
- Guide you on how to request changes.
7. Can Ellie help me with appealing an EHCP decision?
Yes! If your EHCP application is denied or doesn’t meet your child’s needs, Ellie can:
- Explain the appeal process step by step.
- Help you draft an appeal letter.
- Provide guidance on SEND tribunals and next steps.
8. Can you give me advice on school placements for my child?
Ellie can provide general advice on:
- How to find the right school for your child’s needs.
- Your rights when requesting a specific school.
- How to challenge a school placement decision.
- What to do if a school says they cannot meet your child’s needs.
9. Can Ellie help me communicate more effectively with my child’s school or local authority?
Yes! Ellie can suggest effective ways to phrase requests, concerns, or complaints, ensuring your message is: ✅ Clear and professional ✅ Firm but constructive ✅ More likely to get a positive response
10. Can Ellie provide advice on daily parenting challenges, like sleep and routines?
Absolutely! Ellie can provide practical strategies on:
- Helping children with SEN improve their sleep patterns.
- Building routines that work for your family.
- Managing transitions and school anxiety.
- Handling meltdowns and emotional regulation.
Got More Questions? Just Ask Ellie!
If you have a question that’s not listed here, simply click the chat bubble in the bottom right-hand corner and ask Ellie directly or use the contact form, She’s here 24/7 to support you! 💜