AskEllie.co.uk

Frequently Asked Questions (FAQs) – How to Get the Most from Ellie

Ellie’s FAQ (Updated: 03/03/2025)

Welcome to Ellie’s FAQ page! Ellie is a free AI-powered legal assistant designed to help parents of disabled children navigate their rights, legal processes, and everyday challenges. Below, you’ll find answers to the most common questions about using Ellie.

1. What is Ellie?

Ellie is a free AI assistant created to support parents of disabled children. She provides guidance on EHCPs, SEND law, appeals, legal rights, and everyday strategies to help families manage challenges at home and in education.

2. How can Ellie help me?

Ellie can assist with: ✅ Understanding EHCPs, SEND law, and legal rights
✅ Providing strategies for everyday parenting challenges, like sleep routines, dealing with anxiety, or managing transitions
✅ Drafting responses to local authorities or schools
✅ Explaining complicated documents in simple terms
✅ Offering advice on appeals and complaints processes
✅ Helping you feel more in control by guiding you through the system step by step

Simply type your question in the chat bubble at the bottom right-hand corner, and Ellie will respond instantly.

3. Can Ellie read and explain messages I receive from the local authority or school?

Yes! If you receive a letter or email and aren’t sure what it means, you can copy and paste the text into the chat, and Ellie will break it down into simple, clear terms. She can also help draft a professional response if needed.

📌 (Coming Soon: Document upload support!)

4. Can Ellie help with everyday challenges at home?

Yes! Ellie is more than just a legal assistant. She can provide practical advice on common parenting challenges, including: ✅ Sleep strategies for children with SEND
✅ Building routines that work for your family
✅ Managing anxiety and meltdowns
✅ Communicating effectively with professionals
✅ Advocating for your child’s needs in school and at home

5. What’s new? Try Ellie V2 on Telegram!

We’ve launched a new and improved version of Ellie on Telegram! Ellie V2 is faster, smarter, and available 24/7, making it even easier to get the support you need.

🔗 Try Ellie V2 on Telegram: https://t.me/AskEllieBot

(For those new to Telegram, it’s a secure messaging app—think of it like WhatsApp, but with more flexibility!)

6. Is Ellie a lawyer?

No, Ellie is not a lawyer, and using her does not create a solicitor-client relationship. She provides general legal guidance and helps you understand your rights, but for case-specific legal advice, it’s best to consult a SEND solicitor or advocate.

For complex cases, we recommend:

7. Is Ellie really free to use?

Yes! Ellie is completely free to use for parents looking for guidance and support. In the future, there may be premium services for in-depth document analysis, but the core assistance will remain free.

8. How do I ask Ellie a question?

It’s simple! Just click the speech bubble in the bottom right-hand corner of the screen and type your question. Ellie will reply instantly with clear, practical guidance.

Or, for faster responses, try Ellie V2 on Telegram: https://t.me/AskEllieBot

9. How accurate is Ellie’s advice?

Ellie is trained on reliable legal and SEND resources, including: 📌 SEND Code of Practice (2015)
📌 Children and Families Act (2014)
📌 SEND Regulations (2014)
📌 Tribunal guidance & appeal processes

While Ellie provides helpful guidance, always double-check important legal matters and seek professional legal advice when necessary.

10. Can I get a real person to help me?

Ellie is an AI assistant, but if you need one-on-one support, she can guide you on how to find SEND advocates, legal experts, or support groups that can offer personalized help.

11. Does Ellie store or share my conversations?

No. Ellie does not store or share chat history, and your conversations remain private and secure. However, we recommend avoiding sharing personal or sensitive information.

12. What’s the best way to use Ellie?

To get the most out of Ellie: ✅ Be specific with your questions (e.g., “How do I appeal an EHCP refusal?”)
✅ Copy and paste text from legal documents or emails for Ellie to simplify
✅ Use Ellie for everyday parenting strategies, not just legal advice
✅ Ask follow-up questions if you need more clarity

Ellie is here to support you whenever you need guidance—you don’t have to navigate this alone! 💜

🔗 Try Ellie now on:
💻 Website: https://www.askellie.co.uk
📱 Telegram (Beta V2): https://t.me/AskEllieBot

Let us know what you think and share your feedback to help us improve Ellie! 🚀😊

Still have questions?

If Ellie doesn’t have the answer you’re looking for, feel free to ask again with more details, and she’ll do her best to assist.

📌 [Submit Feedback Here](Your Google Form Link) – Help us improve Ellie by sharing your thoughts!

Thank you for using Ellie to navigate the SEND system! 💙

💬 Click the chat bubble at the bottom right to start chatting now.